Login and enjoy the following benefits:

• Track your orders and review past purchases

• Save your addresses for quicker check out

• Manage your account details, address book and email preferences.

• Enjoy first-hand new product launching information and special discounts.

To create an online account please follow the steps below!

• Click User Image (top right corner)

• Click "create an account"

• Fill in all the required information

• Enter and confirm your password

Or just register for an account here.

You could still shop and checkout without an account. But for the best shopping experience, we recommend that you sign up for a free account here.

To update your account, please sign in and go to the account page to update your name, shipping/billing information and also change your password.

Click the "forgot password" on the page of login and fill in your email to receive the password reset link.

SISQUEEN takes your personal shopping security very seriously.

We use standard data encryption technology when transferring and receiving your personal information. Pages requesting personal information should always the icons of A solid key or a locked padlock, which is at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!

For more information please read our full Privacy Policy.

If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out-of-stock item.

You could also subscribe to our email which will send the newest information about the products.

To get the right size, you could click the size guide on the product page and refer to the size reviews from other customers.

Please refer to our size chart on the product page or the size reviews from other customers. If you still need assistance, please contact customer service contact@thesisqueen.com for any additional help.

1. Log into your account on our website to view your order history.
2. Review the order information in the confirmation email that was sent to you at the time of purchase.
3. For further assistance, feel free to reach out to our Customer Service Team contact@thesisqueen.com.

After your order has been placed, you have 12 hours to contact contact@thesisiqueen.com and request order modifications, change of address, or a cancellation. If you missed the window, your order might already be on its way to you. Once an order has been shipped, it cannot be canceled.

For more information about Return Policy.

Once your order has been completed, the order will be moved to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

We will dispatch your goods within 12-24 hours (business days) after you place your order.

For the specific shipping time please check our Shipping Policy.

We can basically deliver worldwide.
Detail please check our Shipping Policy.

Our professional production factory is in Yiwu, China, so we will produce and ship from here.

Please check our Shipping Police to know more

Customs duties and taxes are included in the shipping costs. (If there are new customs policy changes, we will notify you and change the shipping costs).

Remote areas need to pay additional remote area delivery fees. Our customer service team will contact you for charging.

Please make sure that your email address in the order is correct at first.

When your order has been shipped, we will send you an email with your tracking number which you can track online. (If you can't find it, please check your spam folder.)

You can also track your order information with our tracking link, click here.

-If you have questions, please consult customer service: contact@thesisqueen.com

Sorry, the address cannot be modified after the order is shipped.

1. If you have an account, you can log in and click 'Order-Order Detail' to see your order tracking details.

2. You can track your order information with our tracking link, click here.

3. You can also get the information in the confirmation email.

Please contact our Customer Service Team: contact@sisqueen.com

1. Please check where your package is often stored, such as the door, mailbox.

2. Please ask your family if they have signed for you.

3. Contact the delivery staff or local logistics office.

4. Contact our customer service team for help: contact@sisqueen.com

US dollars.

We accept Visa, MasterCard, American Express, Discover cards and PayPal. Your card will be charged once your order has been placed.

Step 1：Create an account on Paypal.

Step 2：After clicking “Complete order”, you will be redirected to Paypal to complete your purchase securely.

Step 3：Select "REMEMBER ME" to save your information for faster checkout.

The reason for this problem maybe that your credit or debit card company may have declined your payment.

If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.

- As an alternate solution, you can try paying with a different card or different payment method.

1. If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly.

2. If you continue to receive the payment error message, you will need to contact your bank or card issuer.

Depending on where you are ordering from, you may incur a 2-3% international transaction fee from your bank. This charge comes directly from your bank and is outside of our control. All the charged tax obey location law.

For our full return&exchange policy, please read Returns & Exchanges Policy

1. Obvious signs of use

2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error

3. Any item that is returned more than 30 days after delivery

4. Items marked Final Sale cannot be returned.

1. You could check the PayPal or credit card to get the information.

2. Contact our customer service team for help: contact@sisqueen.com

Very sorry for the mistake. You could contact our customer service team to go further. contact@sisqueen.com

Sorry, Our site does not offer an exchange policy, please submit a new order for your new items.

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.

* For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased except they have quality issue.

* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

* Any bundles or packs must be returned in full and under the above condition for a full refund.

MON-FRI: 9AM-6PM

contact@thesisqueen.com (Reply in 24 hrs)

Disclaimer: The email address contact@thesisqueen.com is the email address used by our official personnel. Please do not trust other business email addresses as our official contact information.

+86 19064343120 (Mon-Fri 9AM - 6PM)